Refund and Return Policy

Welcome to Hi-Tech Kisan (“we”, “our”, “us”).

This Refund & Return Policy explains the terms under which refunds, returns, and replacements are handled for purchases made on https://www.hitechkisan.in/.

By placing an order on our website, you agree to this policy.

1. Nature of Products

Hi-Tech Kisan deals in agricultural and perishable products such as:

1. Grass sticks and seeds
2. Fodder and planting materials
3. Farming-related products

Due to their nature, returns are limited and subject to strict conditions.

2. Return Policy

Returns are accepted only in the following cases:

1. Product received is damaged during transit
2. Product received is wrong or mismatched compared to the order
3. Product is missing or incomplete

Return Request Conditions:

1. The issue must be reported within 24 hours of delivery
2. Clear photos and/or videos of the package and product must be shared
3. Product must be unused and in original condition (where applicable)

❌ Returns will NOT be accepted for:

1. Change of mind after delivery
2. Delay caused by courier partners
3. Crop failure, growth issues, or yield-related expectations
4. Improper storage, planting, or usage by the customer

3. Replacement Policy

1. If eligible, we may provide a replacement instead of a refund.
2. Replacement will be dispatched after verification of the issue.
3. Delivery timelines for replacements may vary depending on location and stock availability.

4. Refund Policy

1. Refunds are issued only after successful verification of the claim.
2. Approved refunds will be processed to the original payment method within 7–10 working days.
3. For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after collecting necessary details.

5. Order Cancellation

1. Orders can be cancelled only before dispatch.
2. Once the order is shipped, cancellation is not possible.
3. Any prepaid order cancelled before dispatch will be refunded as per the refund timeline.

6. Shipping Charges

1. Shipping or handling charges (if applicable) are non-refundable, unless the return is due to our error.

7. Failed or Refused Deliveries

1. If a delivery fails due to incorrect address, unavailability, or refusal by the customer, refunds may not be issued.
2. Re-shipping costs, if any, must be borne by the customer.

8. How to Raise a Return or Refund Request

Please contact us with your Order ID and supporting images/videos:

📧 Email: support@hitechkisan.in

🌐 Website: https://www.hitechkisan.in/

Our team will review your request and respond within 48 hours.

9. Policy Abuse

Hi-Tech Kisan reserves the right to refuse refunds or returns in cases of:

1. Repeated misuse of the return policy
2. False claims or tampered products
3. Violation of our Terms & Conditions

10. Changes to This Policy

Hi-Tech Kisan may update this Refund & Return Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For any questions regarding refunds, returns, or replacements, please contact:

Hi-Tech Kisan

📧 Email: support@hitechkisan.in

🌐 Website: https://www.hitechkisan.in/